How to use our geolocation service?
Our parcel tracking solution has been created to enable you to quickly locate your parcel! To be able to track your parcel you will only need the parcel number that was given to you when you ordered your item. You will also need to provide us with your email address so that we can share your parcel tracking information with you.
We will then consult our database of carriers so that we can find out where your parcel is. It is possible that your parcel may be in transition between 2 countries or blocked at customs, in which case we will only be able to tell you the last place where your parcel was scanned.
If you encounter any problems while searching for your package please do not hesitate to contact our helpdesk.